Process Improvement
Comprehensive assessment of development review, permitting, and inspection processes. This holistic review will take a deep dive into your processes, operations, service level, and development technology systems. Elements of these studies include process mapping (current and recommended processes), evaluation of business processes, and identification of opportunities to streamline services with an emphasis on providing predictable and timely service.
Customer Service and Information Sharing
Solutions that focus on creating efficient, customer-friendly processes and supporting documentation so that staff may deliver faster, more transparent, and effective services to the community. We identify challenges and recommend practical strategies to improve internal and external communication, enhance information sharing across multiple platforms, and enhance the city’s online presence.
Technology Assessments
Specialized evaluation of permitting software systems to optimize efficiency and collaboration through a straightforward user experience. We conduct comprehensive assessments of existing systems, identifying gaps and recommending tailored solutions to support your goals. Our expertise ensures seamless integration of modern technologies, streamlining permitting workflows and enhancing customer satisfaction.
Implementation Assistance
Following the completion of our studies, we assist our clients with an array of support and staff augmentation services, including customer service training, executive leadership and coaching, policy/procedure development, process changes, and technology system procurement and implementation.
