Making Shared Services Work
Increase organizational efficiency and achieve cost savings by evaluating opportunities to implement regional and shared services.
Opportunities for Increased Efficiency and Cost-Effectiveness
Shared services can take several forms, each recognizing that a multi-jurisdictional approach can often better deliver expected levels of service, utilize staff at higher levels, and defray costs.
- New Agency Formation
- Evaluate all aspects of creating new regional and shared srevices, including governance, cost, organization, and staffing.
- Regionalize Services
- Many services can be provided more efficiently on a regional basis, streamlining organization.
- Merge and Consolidate Services
- Consolidation between existing organizations to implement shared service approaches.
Our Approach
Shared Service Feasibility Studies
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Understand Service Needs
Our first step is to understand the needs of each agency through stakeholder discussions and data analysis.
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Evaluate Feasibility
We model alternative service delivery systems against the current approach, including cost and staffing.
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Implementation Planning
Development of strategies for cost, legal, organizational, and governance issues need to be addressed to the satisfaction of all participants.
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Monitor & Evaluate
Regular assessment of the cost, effectiveness, and performance is key to the long-term success of shared services.
Our Expertise
We have extensive experience analyzing regional and shared services across a wide range of sectors:
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Canada
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Community Development
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Corrections & Justice
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Emergency Communications
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Fire & EMS
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Financial & Cost Allocation
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Fleet
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Higher Education
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Human Resources
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Law Enforcement
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Organization-Wide Studies
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Parks & Recreation
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Public Works
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State / Provincial
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Not Seeing Your Sector?
Contact us so we can let you know how we can help you.
Related Articles
Explore case studies and insights on our past work:
Law Enforcement
Regional & Shared Services
Evaluating the Feasibility of a JPA Police Agency in Riverside County, CA
Challenge Costs for contract law enforcement services with the Riverside County Sheriff’s Office had risen steadily in recent years, leading nine municipalities to contract with Matrix Consulting Group to evaluate the feasibility of developing a joint powers authority (JPA) to form a regional police agency and replace the sheriff’s services. However, any potential consolidation effort […]
Canada
Law Enforcement
Regional & Shared Services
Kawartha Lakes, ON: Police Staffing and Facility Planning Study
Challenge Historically, staffing decisions were not grounded in workload-based methodologies. This approach limited the department’s ability to adapt to fluctuating call volumes, community engagement efforts, and proactive policing requirements. Solution Matrix Consulting Group conducted a workload-based assessment, analyzing key factors such as: Calls for service patterns by time of day, geographic area, and assignment type. […]
Contact Matrix
Get in touch with us today to discuss your shared service needs.