Backed by data-driven insights and proven methodologies, our team helps streamline administrative processes, enhance governance, and optimize administrative functions to support long-term success.
Explore our areas of expertise:
Evaluate the support provided by these functions to the organization as a whole and to the governing board. Our studies review the services provided to support internal and external entities, ensure organizational compliance with policies and procedures, and the effectiveness of communications within your organization.
Evaluate the business processes utilized to ensure they are regulatory-compliant, support internal operational needs, and ensure timely service delivery. Through comprehensive staffing analysis, evaluate whether the organization is appropriately structured and resourced to meet performance targets, while ensuring compliance with adopted policies and procedures.
Evaluate operating practices, staffing requirements and the sufficiency of policies and procedures to effectively manage and support the organization’s workforce. Our analysis focuses not only on ensuring compliance with HR regulatory requirements, but to ensure that employee development and training is appropriate for the organization. We assist our clients in establishing HR as a business partner within their organization.
Assessment of IT staffing – whether internally or through contracts – to provide the necessary support service to the organization, while ensuring system integrity and reliability. Our subject matter experts evaluate operations against industry best practices, as well as the service levels adopted by your organization. Additionally, ensure that IT has access to the technical resources needed to meet operational expectations.
Our studies improve the efficiency, compliance, and operational effectiveness of administrative services. Backed by data-driven insights and proven methodologies, our team helps streamline processes, enhance governance, and optimize organizations to support long-term success.
Compliance with adopted regulations
Increase in user satisfaction
Reduction in manual processes
Explore our collection of resources related to administrative and support services:
Procurement can sometimes have a tenuous relationship with the customers they serve. In its role in ensuring compliance and mitigating risk to the larger organization, its practices can sometimes be interpreted by its customers as a series of archaic rules that impede their ability to quickly acquire the goods and services they need. We know […]
Challenge WVU’s procurement activities were decentralized, leading to inconsistencies in policy application, inefficiencies in workflow, and a lack of integration between academic and administrative units. The absence of standardized procedures and technological support resulted in duplicative efforts, delays, and limited transparency in contract management. Solution Matrix Consulting Group conducted process mapping, policy reviews, and stakeholder […]
Challenge The City of Lake Elmo’s administrative structure had not kept pace with its growth, leading to communication gaps, unclear supervisory roles, and heavy reliance on the City Administrator for oversight. The absence of a dedicated IT position, centralized communications, or project management coordination further contributed to siloed operations and inefficiencies. Limited staffing also constrained […]
Get in touch with us today to discuss your administrative and support service needs.
