Case Studies

Canada

Fleet

Optimizing Fleet Operations for the Regional Municipality of Wood Buffalo, Alberta

Challenge RMWB faced multiple challenges related to aging vehicles, fragmented policy frameworks, and staffing inefficiencies. Maintenance responsibilities were spread across two primary shops, each operating with different levels of staffing and outsourcing. Preventive maintenance backlogs, inconsistent utilization tracking, and the absence of a structured replacement plan contributed to increased costs and operational risk. Additionally, critical […]

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Emergency Communications

Staffing Analysis

Creating More Unified Emergency Communications in Long Beach, CA

Challenge Despite the Department’s consolidated structure, operations remained divided between police and fire/EMS functions, limiting efficiency and complicating staffing flexibility. The center relied heavily on mandatory overtime to maintain coverage, contributing to employee fatigue and reduced morale. Recruitment and retention challenges, along with inconsistent call-processing times and underutilized performance tracking, further strained the system. The […]

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Law Enforcement

Staffing Analysis

Building an Interactive Resource Allocation Model for SFPD

Challenge San Francisco’s diverse urban landscape, coupled with shifting service demands, placed mounting pressure on the police department. Traditional staffing models had struggled to keep pace with operational needs, particularly in patrol, investigations, and special operations. Additionally, the department faced the dual challenge of maintaining public safety while addressing calls for alternative response models and […]

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Community Development

Knoxville, TN: Development Review, Permitting, and Inspections

Challenge Knoxville’s Community Development Department faced structural and operational inefficiencies that hindered its ability to effectively manage federal and local program funding. Many functions operated in silos, with overlapping job responsibilities and unclear accountability. This fragmentation limited strategic oversight, reduced responsiveness to community needs, and created challenges in grant compliance and program impact measurement. Solution […]

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Fleet

Audit of Long Beach, CA Fleet Services

Challenge Long Beach’s fleet faced increasing maintenance costs and operational inefficiencies due to an aging vehicle inventory, technician staffing shortages, and workflow management gaps. Many vehicles exceeded their optimal replacement age, leading to excessive downtime. Additionally, inconsistencies in preventive maintenance tracking and internal service rate models hindered operational performance. Solution Matrix Consulting Group conducted a […]

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City & Countywide Studies

Organizational Studies

Citywide Organizational Study for Takoma Park, MD

Challenge Takoma Park’s organizational structure had not been comprehensively assessed in years, despite evolving service demands and internal capacity changes. Many departments operated without formal planning, leading to inefficiencies in workload distribution, inconsistencies in supervisory spans of control, and duplicated efforts. Without a clear alignment of resources and accountability, coordination across departments was limited, impacting […]

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Fostering Healthy Organizations in a Time of Change

Fostering Healthy Organizations in a Time of Change

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