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Organization-Wide Studies

Studying all departments within a city or county allows for a systemwide approach to be applied in analyzing service delivery and organizational effectiveness.

Analyzing Organizations as Holistic Entities

In an organization, each functional unit has impacts on other functional units. City or Countywide studies treat an organization as a holistic entity. An organization-wide study accomplishes several goals – it examines every service provided on an even basis; importantly, these studies examine the linkages among services and the impacts of one on the other.

Organizational Assessments

City or Countywide studies can take several forms, allowing for customization of problem-solving.

Comprehensive Assessments

A thorough assessment of each department and service area provides an organization with an in-depth study throughout and the connections among them.

Targeted Assessments

A targeted assessment provides an opportunity to focus efforts on high-priority or high-impact issues rather than everything equally.

Benchmarking Analysis

Use of industry and peer comparisons provides an opportunity to target efficient and/or effective approaches to delivering services.

Administrative & Support Services

The government functions having the greatest cross-departmental impacts are focused on administrative services – human resources, finance, information technology, etc.

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