Insights

Canada

Diversity, Equity & Inclusion

Fostering Healthy Organizations in a Time of Change

In today’s era of heightened polarization and rapid change, fostering a healthy organizational culture is not just a priority—it’s a necessity. Organizations and leaders must intentionally cultivate environments that inspire collaboration, trust, and resilience to thrive in this complex landscape. Why Does Organizational Culture Matter? A strong organizational culture is the lifeblood of any thriving organization. It […]

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Administrative

Establishing Procurement as a Business Partner

Procurement can sometimes have a tenuous relationship with the customers they serve. In its role in ensuring compliance and mitigating risk to the larger organization, its practices can sometimes be interpreted by its customers as a series of archaic rules that impede their ability to quickly acquire the goods and services they need. We know […]

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A citizen riding their bike through a public park on a greenway.

Cost of Service & Rates

User & Impact Fees

Addressing the Challenge of Cost Recovery and Compliance

Jurisdictions face a critical challenge in ensuring that fees for public services accurately reflect the cost of providing those services. Many cities, counties, and districts operate with outdated fee structures that fail to recover the full cost of service delivery, leading to revenue shortfalls, regulatory compliance risks, and inefficiencies in budgeting and operations. Additionally, fee […]

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Fostering Healthy Organizations in a Time of Change

Establishing Procurement as a Business Partner

Addressing the Challenge of Cost Recovery and Compliance

Analysis That Drives Change