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Parks & Recreation Operations Study for Brentwood, CA

Brentwood, California, has experienced rapid growth, driving increased demand for its parks, recreation programs, and community facilities. To ensure that its Parks and Recreation Department could continue delivering high-quality services, the City commissioned an organizational assessment focused on staffing, structure, and service delivery.

Challenge

While residents expressed strong satisfaction with existing programs and facilities, the study revealed internal challenges caused by an organizational structure that had not scaled in proportion to community needs. Key responsibilities—such as facility maintenance, program administration, and special event coordination—were concentrated in a handful of positions, limiting strategic growth and operational efficiency.

Solution

Matrix Consulting Group conducted interviews, workload analyses, and benchmarking studies to assess staff deployment and management practices. The findings highlighted opportunities to:

  • Expand mid-level supervisory roles to improve workload distribution and leadership capacity.
  • Introduce specialized positions to enhance program administration and event coordination.
  • Refine the organizational structure to create clearer reporting lines and operational efficiency.
  • Implement performance metrics to track service outcomes and guide future improvements.

Outcome

With these strategic adjustments, Brentwood gained a framework for strengthening its Parks and Recreation Department, ensuring it remains responsive to community needs while enhancing internal operations and long-term planning capacity.