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Audit of Long Beach, CA Fleet Services

The City of Long Beach engaged Matrix Consulting Group to assess its Fleet Services Bureau, focusing on organizational structure, staffing, and operational efficiency. As one of the largest municipal fleets in California, the City sought to modernize its operations to enhance reliability and cost-effectiveness.

Challenge

Long Beach’s fleet faced increasing maintenance costs and operational inefficiencies due to an aging vehicle inventory, technician staffing shortages, and workflow management gaps. Many vehicles exceeded their optimal replacement age, leading to excessive downtime. Additionally, inconsistencies in preventive maintenance tracking and internal service rate models hindered operational performance.

Solution

Matrix Consulting Group conducted a comprehensive assessment, analyzing fleet utilization data, benchmarking industry best practices, and gathering input from user departments to develop a strategic improvement plan.

Key recommendations included:

  • Implementing a lifecycle-based replacement strategy to reduce maintenance costs and improve reliability.
  • Right-sizing the vehicle pool to optimize resource allocation.
  • Enhancing fleet management software to improve tracking of performance metrics.
  • Adjusting technician staffing based on labor hour analysis and workload distribution.
  • Improving supervision and parts management to streamline operations.

Outcome

The City now has a clear roadmap to strengthen fleet reliability, reduce costs, and enhance internal customer service. These improvements position Long Beach for long-term operational sustainability and innovation in fleet management.