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Pismo Beach, CA Public Works Assessment

The City of Pismo Beach sought to enhance the efficiency and effectiveness of its Public Works Department, ensuring that staffing, workflows, and resources were optimally aligned with service demands and long-term infrastructure planning.

Challenge

While the department’s field crews operated effectively, the organization faced structural gaps that placed undue strain on senior staff. Key challenges included:

  • Overextended leadership due to limited mid-level supervisory roles.
  • Fragmented coordination across engineering, maintenance, and capital project teams.
  • Inefficiencies in tracking service requests and measuring performance outcomes.

Solution

Matrix Consulting Group conducted a top-to-bottom assessment, evaluating organizational structure, maintenance operations, capital project workflows, and internal communication channels. Key recommendations included:

  • Strengthening middle management to improve oversight and workload distribution.
  • Clarifying roles in capital project planning to enhance accountability and efficiency.
  • Enhancing internal coordination between administrative, engineering, and field teams.
  • Implementing improved tracking systems for service requests and performance metrics.

Outcome

With these strategic adjustments, Pismo Beach gained a roadmap for a more sustainable and responsive Public Works Department—one equipped to manage infrastructure needs efficiently while delivering high-quality services to the community.