Citywide Organizational Study for Takoma Park, MD
The City of Takoma Park, Maryland, engaged Matrix Consulting Group to conduct a citywide organizational assessment aimed at improving operational efficiency and aligning staffing and resources with community expectations. This study provided city leadership with a roadmap to modernize operations and enhance service delivery.
Challenge
Takoma Park’s organizational structure had not been comprehensively assessed in years, despite evolving service demands and internal capacity changes. Many departments operated without formal planning, leading to inefficiencies in workload distribution, inconsistencies in supervisory spans of control, and duplicated efforts. Without a clear alignment of resources and accountability, coordination across departments was limited, impacting overall service effectiveness.
Solution
Matrix Consulting Group conducted in-depth departmental reviews, assessing organizational charts, job responsibilities, and functional overlaps. Through interviews and focus groups with staff and stakeholders, the study provided a comprehensive understanding of challenges and opportunities.
Key recommendations included:
- Strengthening mid-level management and clarifying lines of authority.
- Aligning staffing resources with core functions to improve efficiency.
- Implementing cross-departmental project teams to enhance coordination.
- Developing internal performance management systems for accountability and continuous improvement.
Outcome
By implementing these recommendations, Takoma Park established a more integrated, strategic approach to municipal operations. With a clearer structure and improved internal communication, the City is now positioned to deliver more effective, responsive services that align with community priorities.
